Contact us

General support

Administrator and web support

Small Group (1 – 100): (800) 325-5166
Large Group Priority (101 – 2999): (855) 747-5809
Premier Priority (3000+): (888) 686-5751

Brokers

Small Group Broker Services (1 – 100): (800) 559-5905

Shield Elite Broker Services: (844) 831-4134

CalPERS

CalPERS Health Benefit Officers (HBO): Call (800) 837-4251, Monday through Friday, 8:00 a.m. to 5:00 p.m., or visit the CalPERS HBO site.

CalPERS Customer Service: Call (800) 334-5847, 7 days a week, 7:00 p.m. to 8:00 p.m.

Calpers - Remittance address:

        Blue Shield of California

P.O. BOX 4700

Whittier, Ca 90607-4700


Billing & payments

Billing inquiries

Contact your Blue Shield representative or broker.

Small and Large Group remittance address/payment

Send your remittance form with payment to:

 Blue Shield of California

 P.O. Box 749415

 Los Angeles, CA, 90074-9415

Large Group (Core/Premier) – additional contact information

Group/Brokers: 916-350-7595

Email address: group.billing@blueshieldca.com

 

Cal-COBRA eligibility

Phone: (800) 228-9476
Fax: (916) 350-7480


Mailing address:

Blue Shield of California – (Application and Informational Correspondence)

Attn: Cal-COBRA

P.O. Box 629009

El Dorado Hills, CA 95762-9009

 

FAX: 855-808-8598

Small Group: group@blueshieldca.com

Large Group: (Federal to California Cobra Group) clericalcalcobra@blueshield.com

 

Cal Cobra Billing:

P.O. Box 4700

Whittier, CA 90607-4700    


National accounts

Membership eligibility & billing

Contact your Blue Shield bookkeeper or your Account Service Representative.

Group payment

Send your remittance form with payment to either:


    Blue Shield of California
    P.O. Box 749415
    Los Angeles, CA, 90074-9415
    P.O. Box 4700
    Whittier, CA 90607-4700


    Fax: (916) 350-2855

 

Regional sales offices

If you would like more information on Blue Shield health plans, call your broker or consultant. You can also contact a regional Blue Shield regional sales office where a dedicated employer group specialist can provide more information.


Southern California
(310) 744-2583

Northern California
(510) 607-2272

Our headquarters are located at:
601 12th Street
Oakland, CA 94607

 

© California Physicians' Service DBA Blue Shield of California 1999-2024. All rights reserved. California Physicians’ Service DBA Blue Shield of California is an independent member of the Blue Shield Association. Health insurance products are offered by Blue Shield of California Life & Health Insurance Company. Health plans are offered by Blue Shield of California.

TRUSTe