COVID-19 All Plan Letter updates
The Department of Health Care Services (DHCS) has issued several All Plan Letters (APLs) to Medi-Cal managed care providers in response to the ongoing COVID-19 crisis. Periodically, we share summaries of these APLs with providers to ensure they are aware of the information, and they can apply the information to their practice or facility operations, where appropriate.
For additional COVID-19 information for Blue Shield of California Promise Health Plan providers,
visit COVID-19: What our network providers need to know
July 2022 COVID-19 All Plan Letters update (PDF, 190 KB)
January 2022 COVID-19 All Plan Letters update (PDF, 91 KB)
December 2021 COVID-19 All Plan Letters update (PDF, 90 KB)
November 2021 COVID-19 All Plan Letters update (PDF, 93 KB)
October 2021 COVID-19 All Plan Letters update (PDF, 93 KB)
September 2021 COVID-19 All Plan Letters update (PDF, 116 KB)
August 2021 COVID-19 All Plan Letters update (PDF, 90 KB)
May 2021 COVID-19 All Plan Letters update (PDF, 88 KB)
April 2021 COVID-19 All Plan Letters update (PDF, 82 KB)
February 2021 COVID-19 All Plan Letters update (PDF, 100 KB)
August - September 2020 COVID-19 All Plan Letters update (PDF, 83 KB)
July 2020 COVID-19 All Plan Letters update (PDF, 88 KB)
June 2020 COVID-19 All Plan Letters update (PDF, 88 KB)
May 2020 COVID-19 All Plan Letters update (PDF, 162 KB)
Provider dispute resolution policy and procedures
Communicate your questions and concerns to Blue Shield Promise and learn how to appeal or dispute a claim payment.