Doing business with Blue Shield of California

Phone: (800) 559-5905
Email: producer.services@blueshieldca.com


Tips when sending an email to Producer Services:

• Make sure to indicate the group number and/or subscriber information in the subject line
• Provide Producer information (Tax ID or Subscriber ID/Producer ID) to verify Broker of Record requests
• Clearly indicate the reason for the request or action needed

Our dedicated team can assist with:

• All Broker of Record changes
• Member eligibility and status checks
• Access to care issues
• Claims support and benefit questions
• Employer Enrollment Tool, Employer Connection, and IT support
• Renewal status, copies of renewals, and general group questions
• Billing questions, invoices, and reinstatements
• Commission questions
• Group contract
• Member ID cards

On Broker of Record Requests:

• Needs to be on company letterhead
• Must include the group number and producer tax ID
• Must include title and signature of the group’s authorized representative (if missing, this will not be processed), or complete the Broker of Record form (PDF, 127 KB)

Group Employer Services
Phone (800) 325-5166
Email: small.group@blueshieldca.com

Note: this email inbox is an intake processing email only. You will not receive answers to questions or confirmations.

Please use your Online Client List or Employer Connection to check status at blueshieldca.com/employer
Requests are processed within 2 to 4 days.
Make sure to indicate the group number and/or subscriber information in the subject line.
Please keep all fax and email confirmations in your files. To follow up on the status of your request, contact Producer Services at (800) 559-5905.

Member Services
PPO: (888) 256-3650
HMO and PPO: (888) 319-5999
Shield Concierge (for Trio ACO members): (888) 664-5577
Shield Concerge (for Tandem PPO members): (877) 806-7589
Dental HMO: (800) 585-8111
Dental PPO: (888) 702-4171
Vision: (877) 601-9083
TTY: 711

Cal-COBRA Services
Phone (800) 228-9476
Email: small.group@blueshieldca.com

Our dedicated team can assist with:

• Enrollments and terminations
• PCP, plan changes, and demographic changes
• California COBRA and federal COBRA enrollments
• Group level changes and/or updates
• Use the Small Group Change Form for all group level changes, including: group address, group contact, ownership, entity or name changes, COBRA updates, and waiting period changes

Producer pharmacy services: (800) 559-5905
Amazon Pharmacy Home Delivery (BSC Customer Care): (855) 995-8830
CVS Specialty^TM : (800) 237-2767
Provider pharmacy relations: (800) 535-9481

Our dedicated team can assist with:

• Questions regarding prescription coverages, pharmacy claim issues, and RX authorization requests for physicians.
  

Billing services
Phone: (800) 325-5166
Contact the Billing Department for all small group premium billing questions. 

Submit payments to:
Blue Shield of California
ATTN: Small Group Installation and Billing
P.O. Box 3008
Lodi, CA 95241

Email: I&Bpriority@blueshieldca.com
Make sure to indicate the group number and/or subscriber information in the subject line.

Our dedicated team can assist with:

• All member and/or group corrections that were previously sent to the small.group@blueshieldca.com email
• PCP assignment errors (during implementation only)
• Questions about rates
• Billing discrepancies and inaccurate adjustments
• Bill set-up
• Employer Connection portal issues

Email: small.group@blueshieldca.com

Our dedicated team can assist with:

• Group name, ownership, entity and/or merger changes
• Anniversary date changes (required verbiage needed)
• Recertifications