Doing business with Blue Shield of California

Phone: (800) 559-5905
Email: producer.services@blueshieldca.com


Tips when sending an email to Producer Services:

• Make sure to indicate the group number and/or subscriber information in the subject line
• Provide Producer information (Tax ID or Subscriber ID/Producer ID) to verify Broker of Record requests
• Clearly indicate the reason for the request or action needed

Our dedicated team can assist with:

• All Broker of Record changes
• Member eligibility and status checks
• Access to care issues
• Claims support and benefit questions
• Online Client List, Employer Connection, Online Renewal Tool, and IT support
• Renewal status, copies of renewals, and general group questions
• Billing questions, invoices, and reinstatements
• Commission questions
• Group contract
• Member ID cards

On Broker of Record Requests:

• Needs to be on company letterhead
• Must include the group number and producer tax ID
• Must include title and signature of the group’s authorized representative (if missing, this will not be processed), or complete the Broker of Record form (PDF, 127 KB)

Email: small.group@blueshieldca.com

Note: this email inbox is an intake processing email only. You will not receive answers to questions or confirmations.

Please use your Online Client List or Employer Connection to check status.
Requests are processed within 2 to 4 days.
Make sure to indicate the group number and/or subscriber information in the subject line.
Please keep all fax and email confirmations in your files. To follow up on the status of your request, contact Producer Services at (800) 559-5905.

Our dedicated team can assist with:

• Enrollments and terminations
• PCP, plan changes, and demographic changes
• California COBRA and federal COBRA enrollments
• Group level changes and/or updates
• Use the Small Group Change Form for all group level changes, including: group address, group contact, ownership, entity or name changes, COBRA updates, and waiting period changes

Email: I&Bpriority@blueshieldca.com
Make sure to indicate the group number and/or subscriber information in the subject line.

Our dedicated team can assist with:

• All member and/or group corrections (after submission to small.group@blueshieldca.com)
• PCP assignment errors (during implementation or renewal only)
• Questions on rates
• Billing discrepancies and inaccurate adjustments
• Bill set-up
• Employer Connection portal issues

Email: small.group@blueshieldca.com
and cc: sguw@blueshieldca.com

Our dedicated team can assist with:

• Retroactive cancellations or enrollments over 60 days
• Any off-anniversary changes such part time coverage, dual waiting periods, plan changes, or plan additions
• Any exceptions (anything outside of normal guidelines): for example, waiving the waiting period for a key employee
• Group name, ownership, entity and/or merger changes
• Anniversary date changes (required verbiage needed)
• Recertifications
• Group-level changes outside of the 60-day window