Contact us
Welcome to Blue Shield of California Promise Health Plan. We are here to help, whether you're already a member or just want to know more about our plans.
Member Services
Blue Shield Promise Medi-Cal
Send us an email
Los Angeles County
Phone: (800) 605-2556 (TTY:711). 8 a.m. to 6 p.m., Monday through Friday.
Fax: (323) 889-6236
San Diego County
Phone: (855) 699-5557 (TTY: 711). 8 a.m. to 6 p.m., Monday through Friday.
Fax: (619) 528-4820
Head office
Blue Shield of California Promise Health Plan
3840 Kilroy Airport Way
Long Beach, CA 90806
Healthcare fraud hotline
If you suspect illegal or wrongful billing practices or other fraudulent activity, call our Fraud Hotline or send us an email:
Phone: (800) 221-2367, 24 hours a day, seven days a week
Email: stopfraud@blueshieldca.com
Language assistance
Blue Shield of California Promise Health Plan provides free aids and services to people with disabilities to communicate effectively with us and provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
Get language assistance
Nondiscrimination and language assistance notice
Discrimination is against the law. Blue Shield of California Promise Health Plan complies with applicable State and Federal civil rights laws.
Terms and conditions of use
Read the conditions and terms of use for Blue Shield of California Promise Health Plan products and services.
Notice of privacy practice
We at Blue Shield of California Promise Health Plan respect your privacy, and we work hard to protect the information you provide online. Learn how we protect, use, and disclose our members’ and policyholders' personal information.
Equal Employment Opportunity policy
Blue Shield of California Promise Health Plan maintains a policy of equal treatment in the administration of all personnel matters.
Careers
Blue Shield of California Promise Health Plan is always looking for new, talented people to improve the lives our members and help us shape the future of health care.
Our Medi-Cal Plan
Blue Shield of California Promise Health Plan offers Medi-Cal.
H0148_20_215 Accepted 10012019
Page last updated: 9/30/2019