Welcome to Blue Shield of California Promise Health Plan website. Blue Shield of California Promise Health Plan provides products and services to you subject to the following conditions. If you visit our website blueshieldca.com/promise, you accept these conditions. Please read them carefully.


Copyright

All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Blue Shield of California Promise Health Plan or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Blue Shield of California Promise Health Plan and protected by U.S. and international copyright laws. All software used on this site is the property of Blue Shield of California Promise Health Plan or its software suppliers and protected by United States and international copyright laws.


Trademarks

Blue Shield of California Promise Health Plan graphics, logos, page headers, button icons, scripts, and service names are trademarks of Blue Shield of California Promise Health Plan. Blue Shield of California Promise Health Plan’s trademarks may not be used in connection with any product or service that is not Blue Shield of California Promise Health Plan’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Blue Shield of California Promise Health Plan. All other trademarks not owned by Blue Shield of California Promise Health Plan that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Blue Shield of California Promise Health Plan.


License and site access

Blue Shield of California Promise Health Plan grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Blue Shield of California Promise Health Plan. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express consent of Blue Shield of California Promise Health Plan. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Blue Shield of California Promise Health Plan without express written consent of Blue Shield of California Promise Health Plan. You may not use any meta-tags or any other "hidden text" utilizing Blue Shield of California Promise Health Plan’s name or trademarks without the express written consent of Blue Shield of California Promise Health Plan. Any unauthorized use terminates the permission or license granted by Blue Shield of California Promise Health Plan. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of blueshieldca.com/promise so long as the link does not portray Blue Shield of California Promise Health Plan or its affiliates in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.


Disclaimer of warranties and limitation of liability

The site is provided by Blue Shield of California Promise Health Plan on an "as is" and “as available" basis. Blue Shield of California Promise Health Plan makes no representations or warranties of any kind, express or implied, as to the operation of this site and the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. The information contained in this web site is general in nature and not intended to provide professional health care or advice. If you have a specific health related question, please see a doctor or licensed health care provider. To the full extent permissible by applicable law, blueshieldca.com/promise disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Blue Shield of California Promise Health Plan does not warrant that this site, its servers, or e-mail sent from here are free of viruses or other harmful components. Blue Shield of California Promise Health Plan will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. All links to other web sites are solely for your convenience in obtaining related information. Such inclusion does not constitute or imply a recommendation or endorsement by Blue Shield of California Promise Health Plan. Blue Shield of California Promise Health Plan does not control the contents of these web sites and does not guarantee the accuracy or completeness of any such information. These web sites may contain material which may be offensive to you. You access these web sites at your own risk. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimer, exclusions, or limitation may not apply to you, and you might have additional rights.
 

SMS/MMS terms and conditions

We provide members with the opportunity to interact with Blue Shield of California or Blue Shield of California Promise Health Plan, collectively Blue Shield through different text message programs. These include, but are not limited to, billing and payment reminders, care management outreach, care management member-specific communications, and general marketing. Notifications can include information about Blue Shield and its plans, related entities' products and services, events, special offers, special discounts, or other promotional information. These programs operate independently.

 

Joining and short codes

The SMS/MMS service operates by sending text messages to and from the short codes below. Each short code has its own service:

  • 81368: Annual Health Assessment (AHA) alerts. This program provides text messages to members with information regarding scheduling their annual health assessment. To enroll, register or log in to your Blue Shield online account. Then go to the Communication preferences section in your account profile. Or you may text AHA to 81368. Mobile phone numbers provided for this program are used only for Annual Health Assessment reminders. They are not used for other text message programs. By opting in, you agree to receive Blue Shield Annual Health Assessment information and reminders via text from Blue Shield and our SMS/MMS service provider. These will be sent to the mobile number you gave even if that number is on the Do Not Call Registry. You agree to be bound by these terms and our privacy policy. Taking part is voluntary. It is not a condition of buying or taking part in any Blue Shield plan.
  • 68347: Billing and payment reminders. This program provides text messages to members with important account billing and payment information. For example, an outstanding payment that is due. To enroll, register or log in to your Blue Shield online account. Then go to the Communication preferences section in your account profile. Or you may text JOIN to 68347. Mobile phone numbers provided for this program are used only for billing and payment reminders. They are not used for other text message programs. By opting in, you agree to receive Blue Shield billing and payment information and reminders via text from Blue Shield and our SMS/MMS service provider. These will be sent to the mobile number you gave even if that number is on the Do Not Call Registry. You agree to be bound by these terms and our privacy policy. Taking part is voluntary. It is not a condition of buying or taking part in any Blue Shield plan.
  • 62891: Care management outreach. This program provides text messages to members with information about Blue Shield programs that may be available to them. To enroll, register or log in to your Blue Shield online account. Then go to the Communication preferences section in your account profile. Or you may text JOIN to 62891. Mobile phone numbers provided for this program are used only for care management text messages about Blue Shield programs available to members. They are not used for other text message programs. By opting in, you agree to receive text messages about Blue Shield programs available under your Blue Shield plan from Blue Shield and our SMS/MMS service provider. These will be sent to the mobile number you gave even if that number is on the Do Not Call Registry. You agree to be bound by these terms and our privacy policy. Taking part is voluntary. It is not a condition of buying or taking part in any Blue Shield plan.
  • 90943: Care management member-specific communications. This program provides personalized text message communications, such as appointment reminders. To enroll, register or log in to your Blue Shield online account. Then go to the Communication preferences section in your account profile. Or you may text JOIN to 90943. Mobile phone numbers provided for this program are used only for care management member-specific text messages. They are not used for other text message programs. By opting in, you agree to receive Blue Shield text messages with information and healthcare reminders from Blue Shield and our SMS/MMS service provider. These will be sent to the mobile number you gave even if that number is on the Do Not Call Registry. You agree to be bound by these terms and our privacy policy. Taking part is voluntary. It is not a condition of buying or taking part in any Blue Shield plan.
  • 24616: General communications and marketing. This program provides text messages to members with information on programs and initiatives. These include healthcare reminders, new health programs, and plan enrollment information. Texts may be autodialed, pre-recorded, or promotional. Taking part is voluntary. It is not a condition of buying or taking part in any Blue Shield plan. To enroll, register or log in to your Blue Shield online account. Then go to the Communication preferences section in your account profile. Or you may text JOIN to 24616. Mobile phone numbers provided for this program are used only to send Blue Shield marketing text messages. They are not used for other text message programs. By opting in, you agree to receive Blue Shield marketing communications via text from Blue Shield and our SMS/MMS service provider. These will be sent to the mobile number you provided even if that number is on the Do Not Call Registry. You agree to be bound by these terms and our privacy policy.
  • 21867: Health news feed. This program provides members a web-based, health news feed. The secure and personalized news feed is accessible on mobile phones. It provides information about members’ Blue Shield health plan and other health educational content. Taking part is voluntary. It is not a condition of buying or taking part in any Blue Shield plan. To enroll, refer to the invitation text sent to your mobile phone. Mobile phone numbers provided for this program are used only to provide health news feed text messages. They are not used for other text message programs. By opting in, you agree to receive health news feed communications via text from Blue Shield and our SMS/MMS service provider. These will be sent to the mobile number you provided even if that number is on the Do Not Call Registry. You agree to be bound by these terms and our privacy policy.


Program terms for all Blue Shield Promise text message programs 

By opting in to any of the text message programs above, each Blue Shield mobile text subscriber:

  • Acknowledges that the subscriber is the authorized user of the mobile device and owner of the mobile phone number provided in the enrollment process. Or, that they have been authorized to act by and on behalf of the authorized user of the mobile device and owner of the mobile phone number provided.
  • Gives Blue Shield and its agents express permission to send text messages to the mobile number until the subscriber tells Blue Shield to stop. For the general marketing program, these may include autodialed, pre-recorded, and/or promotional texts.
  • Agrees to receive text messages from Blue Shield even if the registered mobile number is on a do-not-call list.
  • You may cancel taking part in any of the text message programs at any time by responding with STOP. You will need to cancel participation for each program separately. Reply HELP to any text at any time for assistance.
  • Blue Shield Promise does not charge any fee for your taking part in either text message program.
  • Message and data rates may apply. Message frequency may vary. Check with your wireless carrier for details about message or data rates or charges that may apply.
  • If you enroll in our text messaging program, we will collect your mobile phone number to send text messages to you. Please be assured we do not share mobile subscriber data with third parties other than our text message service provider. This provider is not allowed to use it for their own purposes.

If you change carriers or change or deactivate your mobile number, it is your responsibility to opt out of Blue Shield’s text messaging program before making any such change. Failing to do so will be a material breach of these program terms.


How to cancel

If you have enrolled in more than one of the above text message programs, you will need to cancel each specific program to be unsubscribed from that particular program. This allows you to continue to receive texts from the other programs if you decide to cancel only one program. To cancel from any specific program and receive one confirming text you can:

  • Reply STOP to any text message you receive from that program;
  • Text STOP to the short code above for the program you wish to cancel;
  • Log in to your Blue Shield Promise online account and go to the Communication preferences section in your account profile. Then deselect the check box for text messages under your mobile number for that program;
  • Call the Customer Service number on your Blue Shield Promise member ID card. Tell the representative that you want to cancel the specific text program.
  • To cancel multiple programs and receive one confirming text from each canceled program, follow the instructions in either of the final two options above.

 

How to get help with text notifications

Reply HELP to any text from Blue Shield at any time. You will receive a response text and be directed to call Customer Service at (800) 393-6130 (TTY: 711) or to visit https://www.blueshieldca.com/memberwebapp/technical-support. For additional support, you may also call the Customer Service number on your Blue Shield Promise member ID card.

For more support, call Customer Service at (800) 393-6130 (TTY: 711).

 

SMS/MMS supported carriers

AT&T, T-Mobile (T-Mobile is not liable for delayed or undelivered messages), Verizon Wireless, U.S. Cellular, Boost Mobile, Cricket, Virgin Mobile, Iowa Wireless, Metro PCS (GSM), ACS Wireless, West Central Cellular, Ntelos, Bluegrass, Plateau Wireless, AWCC, Cellular South, Carolina West Wireless, Immix Wireless/Keystone Wireless, Golden State Cellular, Cellcom, ECIT, GCI/Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless.

If your mobile operator is not supported, you will not receive a reply to your messages. Some operators may not support some services at the process offered. Pre-paid users may not be able to take part. Check with your mobile operator.

Blue Shield Promise collects certain information automatically upon subscription. Information collected includes the type of mobile device you use, unique device identifier, and mobile operating system. 

 

Applicable law

By visiting blueshieldca.com/promise, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Blue Shield of California Promise Health Plan.


Site policies, modification, and severability

Please review our other policies posted on this site. These policies also govern your visit to blueshieldca.com/promise. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.