Get support from a community health worker
Community Health Workers (CHW) are non-clinical staff who can offer support in a variety of ways. CHWs have firsthand experience overcoming various life challenges. Working with someone who has gone through similar experiences can help you overcome your own challenges.
What can a Community Health Worker help you with?
How to request support from a CHW
Contact your primary care provider to get a referral for CHW services.
Covered services
The following CHW services are covered by Blue Shield of California Promise Health Plan:
- Up to 6 hours of CHW services per year
- Up to 2 hours of CHW services per day
The following asthma preventive services (APS) services are covered by Blue Shield of California Promise Health Plan:
- Up to 2 hours of APS daily, two visits per year
- Up to 2 visits per year for in-home environmental trigger assessments
If more CHW or APS services are needed, your doctor or mental health provider must submit a request. Ask your provider to review the Blue Shield Promise provider manual for more information.
If you have questions or need more information, contact your healthcare provider or customer care:
Los Angeles County
Phone: (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday.
Fax: (323) 889-6236
Blue Shield of California Promise Health Plan
Customer Service
3840 Kilroy Airport Way
Long Beach, CA 90806
San Diego County
Phone: (800) 669-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday.
Fax: (323) 889-2101
Blue Shield of California Promise Health Plan
Customer Service
3840 Kilroy Airport Way
Long Beach, CA 90806