get support from a community health worker

Community Health Workers (CHW) are non-clinical staff who can offer support in a variety of ways. CHWs have firsthand experience overcoming various life challenges. Working with someone who has gone through similar experiences can help you overcome your own challenges.

What can a Community Health Worker help you with?

Chronic health challenges

Asthma preventive services (APS)

Mental health challenges

Substance use recovery

Stressful life events

Domestic or intimate violence

Navigating healthcare

How to request support from a CHW

Contact your primary care provider to get a referral for CHW services.

 

Covered services

The following CHW services are covered by Blue Shield of California Promise Health Plan:

  • Up to 6 hours of CHW services per year
  • Up to 2 hours of CHW services per day

The following asthma preventive services (APS) services are covered by Blue Shield of California Promise Health Plan:

  • Up to 2 hours of APS daily, two visits per year
  • Up to 2 visits per year for in-home environmental trigger assessments

If more CHW or APS services are needed, your doctor or mental health provider must submit a request. Ask your provider to review the Blue Shield Promise provider manual for more information. 

If you have questions or need more information, contact your healthcare provider or customer care:

 

Los Angeles County 

 Phone: (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday. 

 Fax: (323) 889-6236

 Email us

 Blue Shield of California Promise Health Plan
Customer Service
3840 Kilroy Airport Way
Long Beach, CA  90806

 

San Diego County 

 Phone: (800) 669-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday. 

 Fax: (323) 889-2101

 Email us

 Blue Shield of California Promise Health Plan
Customer Service
3840 Kilroy Airport Way
Long Beach, CA  90806

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan遵循適用的州法律和聯邦公民權利法律，並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

 

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, Long Beach, CA  90806

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