Medi-Cal for Kids and Teens

Blue Shield of California Promise Health Plan offers Medi-Cal; also known as Medicaid. Blue Shield Promise provides healthcare services for children and young adults under the age of 21. Get medical care, vision care, mental health support and much more.

Child Health Program

The Children’s Health Program (CHP) provides medical care for children enrolled in the following programs:

California Children’s Services

Regional Services for developmental disabilities

Early Intervention and Early Start programs

The CHP program provides regulatory compliance, education to internal staff, and case management services to children with special health care needs.

DHCS Outreach brochure, children – English (PDF, 20 MB)

DHCS Outreach brochure, children – Spanish (PDF, 20 MB)

DHCS Outreach brochure, children – Arabic (PDF, 1.2 KB)

DHCS Outreach brochure, children – Armenian (PDF, 1.3 KB)

DHCS Outreach brochure, children – Cambodian (PDF, 1.2 MB)

DHCS Outreach brochure, children – Chinese (Simplified) (PDF, 1.3 MB)

DHCS Outreach brochure, children – Chinese (Traditional) (PDF, 1.3 MB)

DHCS Outreach brochure,. children – Farsi (PDF, 1.2 MB)

DHCS Outreach brochure, children – French (PDF, 1.2 MB)

DHCS Outreach brochure, children – Hebrew (PDF, 1.2 MB)

DHCS Outreach brochure, children – Hindu (PDF, 1.2 MB)

DHCS Outreach brochure, children – Hmong (PDF, 1.2 MB)

DHCS Outreach brochure, children – Japanese (PDF, 1.3 MB)

DHCS Outreach brochure, children – Korean (PDF, 1.3 MB)

DHCS Outreach brochure, children – Laotian (PDF, 1.2 MB)

DHCS Outreach brochure, children – Mien (PDF, 1.2 MB)

DHCS Outreach brochure, children – Portuguese (PDF, 1.2 MB)

DHCS Outreach brochure, children – Punjabi (PDF, 1.2 MB)

DHCS Outreach brochure, children – Russian (PDF, 1.2 MB)

DHCS Outreach brochure, children – Samoan (PDF, 1.2 MB)

DHCS Outreach brochure, children – Tagalog (PDF, 1.2 MB)

DHCS Outreach brochure, children – Thai (PDF, 1.3 MB)

DHCS Outreach brochure, children – Turkish (PDF, 1.2 MB)

DHCS Outreach brochure, children – Ukrainian (PDF, 176 KB)

DHCS Outreach brochure, children – Vietnamese (PDF, 859 MB)


 

Care for children with special needs

 

California Children’s Services (CCS)

CCS is a state program for children and young adults under 21. To learn more about CCS, visit California Children's Services. If you or your child is a CCS program member approaching the age of 21, you can use the following resources to learn about how Blue Shield Promise can continue to support you after turning 21.

CCS Age Out and transition overview presentation (13 min)

CCS Age Out and transition overview (PDF, 385 KB)

 

The Early Start program (Ages 0-3)

The Early Start program supports infants and toddlers with disabilities. To find out if your infant or toddler qualifies for the Early Start program, contact Customer Service to ask an expert.

 

Developmental disability services for children (ages 3-21) 

After age 3, Blue Shield Promise members with developmental disabilities can receive screening, preventative, and therapeutic services.

To get access to developmental disability services, contact Customer Service.

 

Blue Shield Promise also provides members with referrals to regional centers that can offer further support.

Regional centers can provide support through: 

  • Respite 
  • Out of home placement 
  • Supportive living

If you are seeking care from a regional center, contact Customer Service to get help.

 

Behavioral Health Treatment Services for members under 21

Blue Shield Promise members under 21 are also eligible for Behavioral Health Treatment (BHT) services. For more information, visit the behavioral health services page.

 

Care management for members under 21

Care Management is a service for Medi-Cal Members who need extra support from a team of dedicated care providers. To learn more about Care Management, contact Customer Service.

Blue Shield Promise also provides Enhanced Care Management for members who have social and intensive care needs. For more information, visit the Enhanced Care Management page.

 

Right to Continuity of Care

If you change plans, you might not be able to keep your current provider. You’ll need to submit a continuity of care request. You may submit this request yourself. Or your authorized delegate can submit it on your behalf. 

To submit a request, call Customer Service or download and fill out the Continuity of Care Form.

 

Transportation services for members under 21

We can help you and your child get a ride to doctor appointments. This is part of you and your child’s Medi-Cal benefits. There is no extra cost. Minors may ride alone. They must have written consent from their legal guardian. Some services don’t need written consent for a minor to ride alone when allowed by federal or state law. Visit the non-emergency transportation (NEMT) and non-medical transportation (NMT) page for more information.

To set up a ride, contact Call the Car at (877) 433-2178 (TTY: 711), 24 hours a day, 7 days a week.

 

Transitioning to Medi-Cal for adults

If you are nearing the age of 21 and need to transition to an adult care provider, Blue Shield Promise offers an Age-out program. The Age-out program is available for members 17 years and older.  

To learn more about the Age-out program, contact your case manager or Customer Service for more help.

 

Contact

Email us

Blue Shield of California Promise Health Plan Customer Service
3840 Kilroy Airport Way
Long Beach, CA  90806


Los Angeles County 
 (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday 

 Fax: (323) 889-6236  
 
San Diego County 
 (855) 699-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday 

 Fax: (619) 528-4820

 

Department of Health Care Services (DHCS)

Visit the DHCS website to learn more about Medi-Cal. 

Last updated: 12//06/2023
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Health Care Options: 1-844-580-7272, de lunes a viernes, de 8:00 a. m. - a 6:00 p. m. Los usuarios del sistema TTY deben llamar al 1-800-430-7077.

Para obtener información sobre Blue Shield Promise Cal MediConnect Plan y otras opciones de Cal MediConnect para la atención de su salud, comuníquese con el Department of Health Care Services (Departamento de Servicios de Atención de la Salud) al 1-800-430-4263 (TTY: 1-800-735-2922) o visite la página https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan es una organización de atención administrada que pertenece completamente a Blue Shield of California, y que ofrece Medi-Cal, Cal MediConnect, Medicare Advantage HMO y Dual Eligible Special Needs Plans (D-SNP, Planes de necesidades especiales con doble elegibilidad).

© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. Todos los derechos reservados.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan es un licenciatario independiente de Blue Shield Association..

Blue Shield of California Promise Health Plan es un plan HMO y un plan HMO D-SNP que tiene un contrato con Medicare y un contrato con el Programa Medicaid del Estado de California. La inscripción en Blue Shield of California Promise Health Plan depende de la renovación del contrato.

Las redes de proveedores pueden cambiar en cualquier momento.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, Long Beach, CA  90806

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